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HOW TO JOIN THE SERVER

I CAN'T SEE HATS!

Go back to your server list entry and hit "Edit", then make sure Server Resource Packs is set to Enabled, not Disabled. Then hit "Done" and reconnect.

I CAN'T SEE CHAT / I CAN'T TYPE IN CHAT

Go to Options, Chat Settings, and make sure the "Chat" button is set to "Shown" and not "Hidden" or "Commands Only". Otherwise, ensure you don't have Mojang's profanity filters on as those can interfere with server chat plugins.

I'M LAGGING OUT AND DISCONNECTING!

Check with other people in #minecraft-chat or #sub-chat to make sure the server isn't having issues. If it's not, then the issue may be your ISP or proximity to the server. We'd recommend trying to use a VPN service to circumvent any issues with your ISP for this particular issue.